1. Overview

We strive to deliver authentic and high-quality traditional wear. If your purchase does not meet expectations, you may request a refund subject to the conditions outlined below.

2. Eligibility for Refund

To be eligible for a refund:

• The item must be unused, unworn, and in original condition with tags attached.
• The refund request must be made within 7 days of delivery.
• The item must be returned in its original packaging.
• All accessories and complimentary items must be included.
• A valid proof of purchase (order number or invoice) must be provided.

3. Items Not Eligible for Refund

• Used, worn, or damaged items.
• Items returned after 7 days from delivery.
• Items without original tags or packaging.
• Items damaged due to misuse or normal wear and tear.
• Sale or promotional items (unless defective).
• Gift cards or vouchers.
• Customized or personalized products.
• Washed or altered items.

4. How to Request a Refund

Step 1: Contact Us
Email us at rrajasthani96@gmail.com with your order number and reason for return.

Step 2: Get Approval
Our team will review your request and issue a Return Authorization (RA) number along with return instructions.

Step 3: Ship the Item
Securely pack the item in its original packaging and mention the RA number clearly. Ship it to the address provided.

Step 4: Receive Refund
After inspection, refunds are processed within 5–7 business days.

5. Refund Processing Time

• Inspection: 2–3 business days after item receipt.
• Refund approval processing: 5–7 business days.
• Credit card refunds: 7–14 business days (bank dependent).
• Bank transfer refunds: 5–10 business days.

6. Refund Method

Refunds will be credited to the original payment method. If the original method is unavailable, please contact customer support to arrange an alternative method.

7. Return Shipping Costs

Return shipping costs are the responsibility of the customer, except if:

• The item was defective or damaged.
• We sent the wrong item.
• The item received did not match the description.

In such cases, we will provide a prepaid return label or reimburse shipping costs.

8. Defective or Damaged Items

If you receive a damaged or defective item, contact us immediately with clear photos. We will arrange a replacement or full refund at no additional cost.

9. Exchange Policy

We currently do not offer direct exchanges. If you require a different size, color, or style, please return the original item for a refund and place a new order.

10. Contact Us

If you have any questions regarding our Refund Policy, please contact:

Email: rrajasthani96@gmail.com
Phone: 9887685099
Address: Ward No. 02, House No. 338, Village Chakeri, Tehsil Sawai Madhopur, Rajasthan – 322034
GSTIN: 08BWIPM2494P1ZO (Registered under RR Group)